Frequently Asked Questions

Where is my order?

If you have a registered account, you can check your order status by logging in and going to the My Orders section. If you placed an order using guest checkout, your order status is available on your order confirmation email.

 

How do I cancel my order that was placed on blackanddecker.com?

We apologize for any trouble you are having with your order.

To initiate a cancellation, please contact Customer Service through chat (see chat on the bottom right side of screen), a form (navigate to "Support" > "Send us a message"), or give us a call at 800-465-6070. The Customer Service team will provide a prepaid shipping label. You can find a list of local facilities to ship your products from here.  You can find return status information in your MyBlackandDecker account, under Order History, and, if you have notifications enabled, you will receive information about your return via email.

Please note gift wrap and shipping charges are non-refundable.

 

How do I reach Customer Service for items ordered on blackanddecker.com?

To reach blackanddecker.com Customer Service, please chat us (see chat on the bottom right side of screen), submit a form (navigate to "Support" > "Send us a message"), or give us a call at 800-465-6070.  If you need support with a product warranty, please view the product warranty by searching the product and viewing the warranty on the product page.  If you need service or parts, please click here.

 

What is your shipping policy?

• Orders $49 and over ship UPS Ground for free and orders under $49 ship for $5 within the 48 contiguous United States.
• Orders $49 and over shipping to Alaska or Hawaii ship for $14.99, and orders under $49 ship for $19.99.
• Overnight shipping is available in the contiguous United States for $8.
• We do not ship internationally or to PO Boxes.
• All orders are eligible for free returns within 60 days of purchase.

 

What is your return policy?
If you are not satisfied with your order, you have 60 days from the date of purchase to return your item. To initiate a return, please contact Customer Service through chat (see chat on the bottom right side of screen), a form (navigate to "Support" > "Send us a message"), or give us a call at 800-465-6070. The Customer Service team will provide a prepaid shipping label. You can find a list of local facilities here to ship your products from.   You can find return status information in your MyBlackandDecker account, under Order History, and, if you have notifications enabled, you will receive information about your return via email.

Please note gift wrap and shipping charges are non-refundable.

 

How do I get notifications for my orders placed on blackanddecker.com?

To turn on automatic notifications, like order status and shipping tracking information, please navigate to your MyBlackandDecker account.  From there, select MyAccount, and then select Preferences.   You can turn on and off various types of notifications or edit who receives notifications.  You can also sign up for SMS notifications to receive shipment updates.

 

How do I turn off notifications for my orders placed on blackanddecker.com?

To turn off automatic notifications, like order status and shipping tracking information, please navigate to your MyBlackandDecker account.  From there, select MyAccount, and then select Preferences.   You can turn on and off various types of email and SMS notifications or edit who receives notifications. 

 

How do I reset my account password?

Go to the login page of My Account and select the Forgot my password link.

 

How do I contact Customer Service?

To reach blackanddecker.com Customer Service, please chat us (see chat on the bottom right side of screen), submit a form (navigate to "Support" > "Send us a message"), or give us a call at 800-465-6070.  If you need support with a product warranty, please view the product warranty by searching the product and viewing the warranty on the product page.  If you need service or parts, please click here.

 

I was charged the wrong amount for an item ordered through blackanddecker.com. What should I do?

To reach blackanddecker.com Customer Service, please chat us (see chat on the bottom right side of screen), submit a form (navigate to "Support" > "Send us a message"), or give us a call at 800-465-6070. 

 

I never received an item I ordered through blackanddecker.com. What should I do?

To reach blackanddecker.com Customer Service, please chat us (see chat on the bottom right side of screen), submit a form (navigate to "Support" > "Send us a message"), or give us a call at 800-465-6070.

  

What gift and gifting services are offered through blackanddecker.com?

Gift wrapping and messaging options are available for blackanddecker.com shoppers.  When purchasing from blackanddecker.com, gift services can be selected for each order.  Most products will have an option to add a gift message (a gift tag with your personalized message is included in the package).  Elegant gift wrapping, via a keepsake, drawstring bag, is available for most items.  Gifting services will include an additional fee and will be available from the order level only.

 

My order arrived damaged. What should I do?

We apologize for any inconvenience.  Please reach out to Customer Service through chat (see chat on the bottom right side of screen), form (navigate to "Support" > "Send us a message"), or give us a call at 800-465-6070. If you are needing support with a product warranty, please view the product warranty by searching the product and viewing the warranty on the product page.  If you are needing service or parts, please click here.

 

The promotion code I have does not work. What should I do?

Blackanddecker.com offers promotional codes on a very restricted and limited basis, for short durations only.  Incorrect or expired promotion codes, when used on the site, will be noted as such and cannot be used. Note that only 1 promotion code can be used at a time.  If you feel you have a valid promo code that is not working, please contact blackanddecker.com Customer Service:  through chat (see chat on the bottom right side of screen), form (navigate to "Support" > "Send us a message"), or give us a call at 800-465-6070.

 

Where can I find promotional codes or special offers?

Blackanddecker.com offers promotional codes on a very restricted and limited basis, for short durations only.  Sign up for notifications and opt-in for email messaging to be eligible to receive promotional codes via email.  Go to MyBlackandDecker account on blackanddecker.com and select Preferences, under MyAccount, in order to opt-in. 

 

I need to change the shipping information related to my order.  How do I do this?

If you placed an order and need to update the shipping address, please cancel the order and place a new order with the correct shipping address. Please note that to cancel an order you must be a registered user and the order must be cancelled within 30 minutes of being placed.

 

Can I ship items ordered from blackanddecker.com internationally?  

No, we only ship to areas that are serviceable by UPS.  We do not offer international shipping, and we do not ship to US territories, PO boxes, re-shippers or package forwarding services. We do not ship to APO/FPO addresses.

 

Not all the items I ordered from blackanddecker.com were received. What should I do?

If you ordered multiple items from blackanddecker.com, you may receive your items in multiple deliveries.  You will receive a shipping confirmations and order status information via email.  You can also find this information in the Order History portion of your MyBlackandDecker account, found at blackanddecker.com. 

 

What payment methods can I use to make a purchase?

We offer all major credit cards as well as third-party payment features.

 

I'm having trouble finding information that I need. Who do I contact?

To reach blackanddecker.com Customer Service, please chat us (see chat on the bottom right side of screen), submit a form (navigate to "Support" > "Send us a message"), or give us a call at 800-465-6070. If you are needing support with a product warranty, please view the product warranty by searching the product and viewing the warranty on the product page.  If you are needing service or parts, please click here.

 

Do I have to create an account to purchase items on blackanddecker.com? Or can I checkout as guest?

You are able to checkout as a guest. However, as a registered user, you gain additional features including access to your order history, order status, and ability to register the product you purchased.

 

Do I need to create an account to register my product?

Yes, you must create an account in order to register your product in your MyAccount page.

 

What is the warranty on BLACK+DECKER® products?

Please go to the product page to view the item's warranty.

 

Who should I contact to give feedback about blackanddecker.com?

We value your feedback, good or bad, and would like the opportunity to continue to improve our services.  Please chat us (see chat on the bottom right side of screen), submit a form (navigate to "Support" > "Send us a message"), submit an email via support.blackanddecker.com or give us a call at 800-465-6070.